Yes, all our items are handcrafted by skilled artisans, ensuring each piece is unique and made with exceptional attention to detail.

Care instructions are provided with each product. For most items, gentle cleaning methods are recommended to preserve their beauty and durability.

Currently, we do not offer customisation. However, our curated collections are designed to fit a variety of tastes and styles.

Orders are processed and delivered within 5-7 business days. Please allow additional time during holidays or busy periods.

All sales are final — we do not offer returns or exchanges under any circumstances. Please review your order carefully before completing your purchase.

Damages or Defects

If you receive a defective, damaged, or incorrect item, please email us within 48 hours of delivery at hello@asmilondon.com with photos and your order details. We will evaluate the issue and, at our sole discretion, arrange a replacement or refund.

Exceptions

This policy applies to all products, including sale items and gift cards.

Perishable goods, custom or personalized items, and hazardous materials are also non-returnable and non-exchangeable.

Questions?

For any inquiries about your order, please contact us at hello@asmilondon.com.

Once your order has been shipped, you will receive a confirmation email with tracking details to monitor its progress. Feel free to reach out to us for any shipping inquiries.